Refund policy

Refund Policy

At Zyren, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward refund process within 30 days.

30-Day Return Window

You have 30 days from the date of purchase to request a refund. Items must be unused, in original condition, and in their original packaging to be eligible for a full refund.

Refund Conditions

To qualify for a refund, your item must be: (1) Unused and unworn; (2) In original condition with all tags attached; (3) In its original packaging; (4) Accompanied by proof of purchase.

How to Request a Refund

To initiate a refund, please contact our support team at supportzyren@gmail.com with your order number and reason for return. We will provide you with return shipping instructions. Once we receive and inspect your item, we will process your refund within 5-7 business days.

Refund Exceptions

The following items are not eligible for refund: (1) Items showing signs of wear or damage; (2) Items without original packaging or tags; (3) Items purchased on final sale or clearance; (4) Custom or personalized items; (5) Hygiene-sensitive products that have been opened or used.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using tracked shipping to ensure safe delivery of your return.

Refund Processing

Once your return is received and inspected, refunds will be processed to your original payment method within 5-7 business days. Please allow additional time for your bank to reflect the credit.